Florayne Gentle Skin Polisher Scrub

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Returns Policy

At Florayne, we value your trust and want you to be completely satisfied with your purchase. Our products are carefully crafted and quality-checked before shipping. However, if you are not fully happy with your order, we’re here to help.

1. Eligibility for Returns

Products can be returned within 7 days of delivery.

To be eligible, the item must be:

• Unused, unopened, and in its original packaging.
• Free from any damage caused after delivery.
• For hygiene and safety reasons, used or opened cosmetics (such as facewash, shampoo, sunscreen, creams, or makeup) cannot be returned.

2. Non-Returnable Items

• Opened or used cosmetic products.
• Items purchased during promotional sales or discounts.
• Free gifts or bundled items received with the order.

3. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with order details and photos of the product.

We will arrange a replacement or issue a refund at no extra cost.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7–10 business days.
• Shipping and COD charges (if any) are non-refundable.

5. Exchanges

• We currently do not offer direct exchanges.
• If you wish to replace an item, please return the original product (if eligible) and place a new order.

6. How to Initiate a Return

Email us at florayneofficial@gmail.com