Return Policy

At Florayne, your satisfaction is our priority. We take great care in delivering high-quality skincare and cosmetic products. Due to the personal and hygienic nature of cosmetics, all products sold are non-returnable and non-exchangeable once delivered.

Non-Returnable Items

• All skincare, haircare, and cosmetic products.

• Opened, used, or tampered products.

• Products purchased during sales, discounts, or promotional offers.

Eligible for Return/Replacement

We only accept returns or replacements in the following cases:

• You received a damaged product.

• You received a defective product.

• You received the wrong product compared to your order.

Process for Damaged/Wrong Products

1. Notify us within 48 hours of delivery at florayneofficial@gmail.com